Summary: kirkirya takes your privacy seriously. We only collect the data necessary to provide our services, keep it secure, and never share it with third parties without your consent.
01 Introduction & Scope
This Privacy Policy ("Policy") is issued by kirkirya ("we", "us", "platform") and applies to our website, mobile app, and all related services. kirkirya is an internationally licensed online gaming and Sports Betting platform built with Bangladesh users in mind.
This Privacy Policy applies whenever you create an account on kirkirya, use our services, or interact with us in any way. By browsing our site, you are considered to have agreed to the terms of this policy.
- This policy is available in both Bengali and English. In the event of any conflict, the English version shall prevail.
- We may update this Policy at any time — the date of the latest revision will always be shown at the top of the page.
- For any major changes, registered users will be notified via email.
This Privacy Policy is part of our Terms & Conditions and Responsible Gaming to be read in conjunction with the policy.
02 Data Collection
Kirkirya collects only the information that is strictly necessary. We never ask for personal data we don't need. Below is a detailed breakdown of what information is collected and under what circumstances.
Information Provided Directly by You
| Data Type | When It's Collected | Why It's Needed |
|---|---|---|
| Full Name & Date of Birth | At the Time of Registration | Identity & Age Verification |
| Email Address | At Registration & Point of Contact | Account Verification & Contact |
| Mobile Number | At the Time of Registration | OTP Verification & Security |
| Residential address | During KYC Verification | Fulfilling Legal Obligations |
| Identity document details | During KYC Verification | Identity Verification |
| Payment Information | During Deposit/Withdrawal | Financial Transaction Processing |
Automatically Collected Information
Certain information is collected automatically when you use kirkirya, including:
- IP address & device type
- Browser information & operating system
- Page visit times, session duration, and navigation patterns
- Betting & gaming history
- Login time and location
Please note: We never store your password, full card number, or Mobile Pay/Nagad PIN. Payment information is processed directly through the payment gateway.
03 Purpose of Data Use
Kirkirya uses your data only for specific, legitimate purposes. We never misuse it or use it beyond the scope for which it was originally collected.
- Service Delivery: To create and manage your account and ensure uninterrupted gaming services.
- Identity Verification: To complete the KYC process and prevent fraud.
- Financial Transactions: For processing deposits, withdrawals, and bonuses.
- Customer Support: To answer your questions and resolve any issues.
- Security: To protect your account and detect fraudulent activity.
- Legal Obligation: To meet regulatory authority requirements.
- Service Improvement: To improve the user experience and enhance the platform.
- Relevant Communications: To send you relevant offers and updates based on your preferences (only with your consent).
We never use your data for automated profiling that could be used against you. All decisions are made fairly.
04 Data Sharing Policy
Kirkirya does not sell your personal data to third parties. However, in certain specific circumstances, limited data may need to be shared with trusted partners.
When and With Whom Your Data May Be Shared
| Recipients | Reason | Shared Information |
|---|---|---|
| Payment gateways (Mobile Pay, Nagad) | Transaction Processing | Required Payment Information |
| KYC Verification Services | Identity Verification | Identity document details |
| Law Enforcement Agencies | Legal Obligations | As Required by Court Order |
| Security Provider | Fraud Prevention | Suspicious Activity Reports |
| Cloud & IT Services | Platform Operations | Encrypted Data |
All partners with whom data is shared operate under agreements aligned with our Privacy Policy and are prohibited from sharing that data further.
What we never do: Selling your data to advertising companies, transferring it to data brokers, or sharing it with unrelated third parties for marketing purposes.
05 Cookies & Tracking
Kirkirya uses cookies and similar technologies on its website to enhance your browsing experience and keep the platform running smoothly.
Cookie Type
| Cookie Name | Type | Purpose | Duration |
|---|---|---|---|
| Session_token | Maintaining Login Sessions | Until the session ends | |
| Lang_pref | Saving language preferences | 1 year | |
| Security_check | CSRF Protection | Until the session ends | |
| Analytics_uid | User Behavior Analytics | 6 Months | |
| Promo_track | Bonus & Promotion Tracking | 30 Days |
You can disable optional cookies at any time through your browser settings. However, disabling essential cookies may cause some features on kirkirya to stop working.
06 Data Retention Period
Kirkirya does not retain your data indefinitely — it is kept only for as long as necessary. Below are the retention periods for different types of data:
- Account Information: For the duration of the active account and 5 years after closure (as required by law).
- Transaction Records: Minimum 5 years (as required by financial regulatory rules).
- KYC Documents: 5 years after account closure.
- Communication Records: 2 years (for customer service quality improvement).
- Cookie Data: As per cookie duration (see table above).
Once the defined retention period ends, your data is securely deleted or anonymized so that you can no longer be identified.
07 Your Rights
Kirkirya believes you should have full control over your personal data. Your rights are detailed below:
To Exercise Any of Your Rights Help Center Go to the page or support@kirkirya.net— email us and we'll respond within 30 business days.
08 Security Measures
Kirkirya follows industry-leading security standards to protect your data. Our security framework operates across multiple layers.
- Transmission Encryption: All data transfers are encrypted using TLS 1.3 protocol.
- Storage Encryption: Stored data is protected with AES-256 encryption.
- Two-Factor Authentication (2FA): Additional OTP verification for account access.
- Firewall & DDoS Protection: State-of-the-art network security infrastructure.
- Regular Security Audits: Regularly tested by independent third-party experts.
- Staff Training: All staff receive regular training on data protection and privacy.
- Incident Response Plan: An incident response plan is in place to ensure swift action in the event of any security breach.
What You Should Do: Never share your password with anyone. kirkirya will never ask for your password or OTP via email or phone. If you notice anything suspicious, contact us immediately.
In the event of a data breach, kirkirya will notify the relevant authorities and affected users within the timeframe required by law.
09 Child Protection
Kirkirya is strictly not intended for anyone under the age of 18. We do not knowingly collect personal data from minors.
- Age verification is mandatory at registration.
- If any user is found to be under 18, their account will be immediately closed and all associated data will be deleted.
- If parents believe their child is using our platform, please contact us immediately.
Kirkirya follows a strict zero-tolerance policy on child protection. If you have any concerns, Help Center Get in touch.
10 Contact & Complaints
For any privacy-related questions, requests, or complaints, please don't hesitate to contact us. We're always ready to help.
- Email: support@kirkirya.net
- Help Center: Go to Support Directly
- Response Time: Usually within 24 to 72 hours
If you are unsatisfied with our response, you may escalate your complaint to the relevant regulatory authority. kirkirya is fully committed to legal compliance and will cooperate with any lawful investigation.
Closing Note: kirkirya's privacy policy is more than a legal document — it's our commitment to you. Your trust is our most valuable asset, and we are dedicated to protecting it at all times.